To our wonderful BPHC patients & clients. Although we have re-opened our doors to in person appointments with our regulated health care practitioners, we are still offering virtual appointments for patients that are high risk or prefer to continue treatment in this manner. 

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During these uncertain times, keeping with social distancing, and health and safety top of mind, Burlington Physiotherapy & Health Clinic acts in accordance with the Ministry of Health and College regulations to keep you safe and healthy, while getting the care you need. Here are some guidelines we have set in place to make you feel safe:

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Screening Patients: An electronic copy in the link below will be sent to you the day before your scheduled appointment.

You will also be called to confirm your appointment the day before and reminded to fill this out. If unable to get the questionnaire completed, you will be prompted at the clinic on your arrival with similar questions before your appointment.

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Masks: Masks will be mandatory for all patients and practitioners to wear upon entering the clinic. If you arrive without your own mask, we will have re-usable/washable masks available or disposable masks for purchase.

Masks from Olive+Splash a wonderful local company will be sold at our facility. Link below.

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Physical Distancing: We are asking all patients to please arrive on time for your appointments. If you enter the clinic on time and there is 'traffic' at the front, we have designated standing areas on the floor with markers to stand 2+ meters apart. If you arrive early, you may be asked to have a seat in our socially distanced seating area. We also ask that all patients arrive on their own without accompaniment, unless physically necessary, or accompanying a minor for consent only.  

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Hand Hygiene: We ask that all patients wash their hands before and after each appointment. Our staff will all be doing the same. All equipment, treatment tables, tools, and modalities are all sanitized between each patient as well. All linens and towel are also 1 time use before they are sent to the wash. There is hand sanitizer in each room, main reception, and upon entrance to the clinic, however it is not a substitution of washing your hands. 

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Clinic Hygiene: Our staff are dedicated to disinfect high traffic and treatment spaces areas thoroughly throughout the day to maximize infection control.

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Apparel and Belongings: We ask that all patients arrive for their appointment with the appropriate wear and minimize all non-essential possessions and personal belonging brought into the clinic.

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Contactless Payment Options: Our front desk is outfitted with a plexiglass barrier for your and our protection. We offer direct billing to all major insurance companies to make the checkout process as smooth as possible for you. If required to pay, we have a Moneris machine that you may tap up to $100, or manually input of all credit cards via Moneris or square POS systems. We are accepting cash as well.

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